Contact and grievance redressal

Last updated: 28 September 2026.

Support

• Email support@velatl.ai from your account email for account, billing, and refund help. We respond within 3 business days.
• Refund requests: include your account email and the payment reference shown on your billing page. Policy details: refund policy.

Data grievances (DPDP Act)

Complaints about personal-data handling go to our grievance officer, Velmurugan Ponraj, at support@velatl.ai with subject “Data grievance”. We resolve grievances within 30 days. Unresolved matters may be taken to the Data Protection Board of India. Rights reference: privacy policy §6–7.

Business details

• Operator: VelsTech (also at velstech.net), India.
• Registered address: 140A/1, Vedhapuri Nagar, Ayyanarpuram, Aundipatti, Theni District, Tamil Nadu 625512, India.
• Payments processed by Razorpay; card and bank details never touch our servers.